Frequently Asked Questions
We hope that this page will help to answer any queries that you may have about CBM and our work. If your question is not covered here, please contact our Donor Relations Team on 01223 484700 or email us at info@cbmuk.org.uk.
- Are you the Christian Blind Mission?
- What is your registered charity number?
- How can I contact you?
- What is CBM's mission?
- What other services do you offer other than those for the blind?
- What is Forgotten Children International?
- How can I arrange a CBM presentation in my community?
- Do you run an elective campaign for students?
- How can I change the number of times CBM mails me per year?
- Do you offer an email newsletter?
- I have just moved house - how do I update my details?
- How can I be removed from your mailing list?
- My deceased relative is still receiving mailings from you. How can I stop this?
- What percentage of my donation is used for administration costs?
- How can I make a donation to CBM in a non-sterling currency?
- Is it possible to specify where my donation is to be spent?
- Is it possible to set up a Direct Debit?
- Can I donate online?
- Can I donate via telephone?
- Is it possible to have a receipt for my donation?
- I've made a donation but haven't heard back from you. How long does this take?
- How can I declare Gift Aid to be included/excluded from my donations?
Are you the Christian Blind Mission?
As a result of our re-branding, we have changed our name from Christian Blind Mission to 'CBM'.
Our new name does not mean that CBM have abandoned our Christian values which encourages us to accept, love and care for eachother. Our name change reflects CBM's shift from working solely around issues of blindness, to reflect the wider mandate of our work with all people with disabilities.
What is your registered charity number?
CBM UK is a registered charity. We are registered in England and Wales as charity number 1058162 and in Scotland as SC041101.
More information about us can be found at www.charitycommission.gov.uk
How can I contact you?
You can contact CBM UK in various ways:
Our main UK office is based at:
CBM UK
7-8 Oakington Business Park
Dry Drayton Road
Oakington
Cambridge
CB24 3DQ
Email: info@cbmuk.org.uk
Tel: 01223 484700
Fax: 01223 484701
CBM UK (Scotland)
Woodside House
20-23 Woodside Place
Glasgow
Scotland
G3 7QF
Tel: 0141 582 1452
Fax: 0141 582 1484
CBM UK (Northern Ireland)
Cathedral House
23-31 Waring Street
Belfast
Northern Ireland
BT1 2DX
Tel: 028 9043 6674
Fax: 028 9043 6699
What is CBM's mission?
CBM is an international Christian development organisation, committed to improving the quality of life of people with disabilities and those at risk of disability in the poorest countries of the world.
What other services do you offer other than those for the blind?
CBM seeks to reduce the incidence of preventable impairments and conditions which can cause disability. Our global network of professional experts support our partners in the field of health, rehabilitation, advocacy and empowerment, education management and livelihood opportunities.
What is Forgotten Children International?
Forgotten Children International is a long-running campaign of CBM UK, developed to specifically highlight children who need treatment and rehabilitation in the developing world.
How can I arrange a CBM presentation in my community?
If you are within the UK and would like on of our Country Representatives to bring a CBM presentation to your community, please contact us.
Do you run an elective programme for students?
We offer a scholarship to medical elective students in ophthalmology.
The Joseph Taylor Scholarship is offered to Christian medical students every year.
How can I change the number of times CBM mails me per year?
We want to send you the number of mailings you require each year. Please contact us if you would like to increase or reduce the amount of mail you receive from us.
Do you offer an email newsletter?
Yes we do
You can help us to reduce our costs and the environmental impact by subscribing to our email newsletter. It is free and you can unsubscribe at any time.
I have just moved house - how do I update my details?
You can update your contact details with us by contacting our Donor Relations Team on 01223 484700 or by emailing us at info@cbmuk.org.uk with your name, old address, donor number and your new address.
How can I be removed from your mailing list?
You can be removed from our paper-based mailing list by either phoning our Donor Relations Team on 01223 484700 or by emailing your request to info@cbmuk.org.uk.
You can also contact the Mailing Preference Service (www.mpsonline.org.uk) if you suspect that your name and address has been made available commercially by other organisations.
My deceased relative is still receiving mailings from you. How can I stop this?
Please contact our Donor Relations Team on 01223 484700 with their name, address, and donor number (if known). We will remove them from our mailing list.
What percentage of my donation is used for administration costs?
9% is spent on administration costs.
Further information about our financial activities can be found in our Finance Reports section.
How can I make a donation to CBM in a non-sterling currency?
We can accept donations in any currency, but Pound Sterling (GBP) is preferred as we have to convert non-sterling donations and there is often a small cost for doing this. We can accept online Euro (EUR), US Dollar (USD) and Hong Kong Dollar (HKD) donations via PayPal.
Is it possible to specify where my donation is to be spent?
Yes - you can specify the type of treatment you would like your donation to fund, or a particular project you would like to support.
Please inform us of your wishes when you make your donation.
If donating online, you can enter your wishes in the 'comments' box at the time of checkout.
Is it possible to set up a Direct Debit?
There are currently two ways that you can arrange monthly giving via Direct Debit - either by downloading our Instruction to your Bank or Building Society to pay by Direct Debit (66.7Kb) or by phoning our Donor Relations Team on 01223 484700. You will need your bank details to hand.
Can I donate online?
You can donate online using your credit/debit card, your CAF card, and even a PayPal account.
To make your donation securely, visit our Donate section. We accept payments in Pound Sterling (GBP), Euros (EUR), US Dollars (USD) and Hong Kong Dollars (HKD).
Can I donate via telephone?
You can donate using your credit or debit card, or your CAF card by speaking to our UK based Donor Relations Team on 01223 484700.
Is it possible to have a receipt for my donation?
Yes - please let us know when you make your donation.
I've made a donation but haven't heard back from you. How long does this take?
We try to make sure that you receive a reply to your postal donation within 2 weeks, but at busy times it may take up to 4 weeks.
If you haven't heard from us within 1 month, please call our Donor Relations Team on 01223 484700 to check that we have received your donation.
How can I declare Gift Aid to be included/excluded from my donations?
You can amend your Gift Aid arrangements at any time by downloading our Gift Aid Declaration Form below, signed, and returning it by post to the address shown at the foot of the form.
- Gift Aid Declaration Form (55.5Kb)